culin · support

Aksial Technologies AS · Oslo

For help with culin, email support@aksial.io.

Reporting an import problem

Include the recipe link, your app version and what went wrong. If you attach a screenshot, check it for personal information first.

Do I need an account?

Your saved library, cooking mode, timers, widgets and Siri shortcuts work without signing in, including offline. Importing a web page needs an internet connection. Sign in with Apple for sync and other account features.

Where can I find pricing and limits?

The app shows the current Culin Plus features, import allowance and purchase terms. Check the App Store purchase screen for the price in your region.

How do I cancel Culin Plus?

Open Settings → your name → Subscriptions → Culin on your iPhone. Apple handles billing. Deleting your Culin account does not cancel a subscription.

How do I restore a purchase?

Use Restore Purchases in the app settings while signed in to the Apple Account used for the purchase.

What if a charge or subscription looks wrong?

You can request a refund from Apple. If Culin does not recognise your subscription, email support@aksial.io.

Can I import from Instagram, TikTok or YouTube?

Video posts are not supported recipe sources. Share a written recipe page instead, or add an image containing the ingredients and instructions.

Can I correct an imported recipe?

Tap Edit to change ingredients, instructions, servings or times. Check an imported recipe before cooking, especially if the source was difficult to read.

How do I delete my account?

Open Settings → Delete account and synced data. This removes your account and recipe data from the service. Deleting the app removes recipes stored only on the device.

How is my data handled?

See the privacy policy for local storage, optional cloud features and import diagnostics.

Which languages are supported?

English, Norwegian Bokmål and Swedish.

Privacy

Read the culin privacy policy for details about data handling.