aksial
culin · support

Culin — Support

Published by Aksial Technologies AS · Oslo

Something not working, or a recipe that imported badly? Email support@aksial.io. We read everything.

Reporting a bad import

This is the most useful bug report we can get. Please include the link you tried to save. Recipe sites vary enormously in how they publish their content, and the source link is what lets us reproduce the problem and fix that whole site rather than one recipe.

Common questions

Do I need an account?

No. The library, importing, cooking mode, timers, widgets and Siri all work offline with no sign-in. An account is only needed to sync across devices, translate a recipe, browse discovery, or hold a Culin Plus subscription.

What is free, and what does Culin Plus cost?

Almost everything is free: your library, cooking mode, timers, widgets, Siri, Spotlight, sync across devices, and importing from any recipe page your phone can read by itself. Sync is free deliberately — every synced recipe makes the next person's import cheaper rather than more expensive.

One thing is metered: cloud extraction, the AI read of a page that nothing can parse and nobody has extracted before. The free tier includes five of those every 30 days. Culin Plus is $2.99 a month and lifts that limit. It is monthly only — there is no annual plan, because we are not going to take a year of your money against a roadmap we have not promised. There is no free trial either; the free tier is the trial.

If an ordinary recipe site trips the meter, that is a bug rather than a nudge. Send us the link.

How do I cancel?

In your Apple Account settings: Settings → your name → Subscriptions → Culin. Cancelling stops the next renewal, and Plus stays active until the period you have already paid for runs out. We cannot charge you and we cannot stop a charge — Apple handles billing entirely, and card details never reach us.

I bought Plus on another device

Restore Purchases in Settings, signed in with the same Apple Account that bought it.

Something went wrong with a charge

Refunds are Apple's to give, not ours — use reportaproblem.apple.com. If the app is not recognising a subscription you are sure you have, email support@aksial.io and we will check the entitlement record on our side.

Why can't I import from Instagram, TikTok or YouTube?

Deliberately. On a video post the actual method lives in the video rather than on the page, so anything we extracted was unreliable and often wrong in ways that are hard to spot. Open the recipe on the web and share that link instead, or screenshot the ingredients and steps and add them as an image — both work well.

A recipe imported with missing or wrong steps

Every recipe is fully editable — tap Edit to fix ingredients, steps, servings or times. If a site imports badly every time, send us the link and we will look at that site specifically.

How do I sign in?

Sign in with Apple, which is the only method offered. There is no password to remember. Using Hide My Email is fully supported and changes nothing about how the app works.

How do I delete my account?

Settings → Delete account and synced data. This removes the account and all recipe data from our servers immediately. Recipes stored only on your device are removed by deleting the app.

Is my data used to train anything?

No. See the privacy policy for exactly what is stored and which processors handle it.

Which languages are supported?

English, Norwegian Bokmål and Swedish, both for the app itself and for recipe translation.

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