culin · support

Aksial Technologies AS · Oslo

For help with culin, email support@aksial.io.

Reporting an import problem

Include the recipe link, your app version and what went wrong. If you attach a screenshot, check it for personal information first.

Do I need an account?

Your saved library, cooking mode, timers, widgets and Siri shortcuts work without signing in, including offline. Importing a web page needs an internet connection. Sign in with Apple for sync and other account features.

Where can I find pricing and limits?

The app shows the current Culin Plus features, import allowance and purchase terms. Check the App Store purchase screen for the price in your region.

How do I cancel Culin Plus?

Open Settings → your name → Subscriptions → Culin on your iPhone. Apple handles billing. Deleting your Culin account does not cancel a subscription.

How do I restore a purchase?

Sign in to Culin with the same Sign in with Apple identity as your original Culin account. Also use the Apple Account that made the purchase in the App Store, then choose Restore Purchases in Culin. If you deleted your original Culin account, recovery requires matching retained ownership records and a current subscription confirmed by Apple. If restoration fails, contact support before buying again.

What if a charge or subscription looks wrong?

You can request a refund from Apple. If Culin does not recognise your subscription, email support@aksial.io.

Can I import from Instagram, TikTok or YouTube?

Video posts are not supported recipe sources. Share a written recipe page instead, or add an image containing the ingredients and instructions.

Can I correct an imported recipe?

Tap Edit to change ingredients, instructions, servings or times. Check an imported recipe before cooking, especially if the source was difficult to read.

How do I delete my account?

Open Settings → Data → Privacy and data → Account → Delete account and synced data. This removes your personal account and private recipe data from the service. Household-owned shared copies and limited purchase/recovery records can remain, as explained in the privacy policy. Deleting the app removes recipes stored only on the device.

How do I control usage statistics?

The TestFlight pilot offers optional usage sharing, off by default. Go to Settings → Data → Privacy and data → Usage statistics. Turning sharing off or choosing Delete usage history clears the queue and requests deletion of uploaded usage events without affecting your recipes or subscription. If deletion is pending offline, keep the app installed until the message disappears. Account deletion is a separate control. See the privacy policy for data and retention details.

How is my data handled?

See the privacy policy for local storage, optional cloud features and import diagnostics.

Which languages are supported?

English, Norwegian Bokmål and Swedish.

Privacy

Read the culin privacy policy for details about data handling.