kvint · support

Updated 19 September 2026 · Aksial Technologies AS · Oslo

For personal help, email support@aksial.io. Include the app version, date, profile name and any report reference. Never send passwords, recovery secrets or payment-card details.

Reports and replies

Profile → Settings → Contact us sends a report to our private support queue and shows a reference. Reports can also be sent from relevant word and player screens. We review reports there, but the app has no reply inbox. Email us if you need an answer, and include the report reference so we can connect the two.

Languages and packs

English and Norwegian Bokmål menus are included. Menu language is controlled by iOS and is independent of puzzle language. Open Words on Home, or Languages in Settings, to choose puzzles. Your first supported iPhone language is preselected; confirm your complimentary Daily language before the first puzzle. That free choice locks after your first Daily starts.

Each language pack is one purchase covering Daily, Maze and Deep in that language. Buying the language already used for your free Daily adds Maze and Deep. An extra-language purchase adds all three. Prices are displayed by Apple in the app. There is no subscription. Packs do not increase multiplayer allowances.

Sign-in and recovery

Free guest play needs no Apple sign-in. Buying or restoring packs requires Sign in with Apple in KVINT. Apple-linked Maze and Deep saves synchronize separately for English and Norwegian when online. Daily history follows the game account. Before changing phones, use Synchronize saved games in Settings and resolve any save conflicts.

Guest progress depends on this phone and its recovery credential. A purchase receipt alone cannot reconstruct unsynced games. Switching to a guest selects a separate game; it does not delete your Apple-linked account or move its purchases. Sign in with the same Apple account to return.

Restore a purchase

Use Restore purchases in Languages or on a pack screen. Use the same Apple sign-in in KVINT and the App Store account used to buy the pack. A purchase awaiting server verification will retry; check your connection before buying again. Restoring a pack and recovering game progress are separate operations.

For an incorrect charge, request help or a refund from Apple. If KVINT does not recognize a valid purchase, email support with the product and report reference, without sending payment credentials.

Daily puzzles, Maze and multiplayer

English Daily changes at midnight UTC. Norwegian Daily changes at midnight in Europe/Oslo, following daylight-saving time. A started Daily can still be finished after rollover. Progress and streaks remain separate per language.

The Coast journey has 20 stages with Explore, Arcade and Expedition, alongside free play, five practice modes, the weekly path and Deep. Included Maze and Deep content works offline after purchase verification. Daily, multiplayer, purchase verification and cloud synchronization require a connection.

Versus and Speed Wars share a daily allowance across languages. The app shows current remaining matches and the credit cost of an extension. Invite a friend using the room code; both players use that room’s language. Report or block an inappropriate player from the player menu.

Delete your account

Profile → Settings → Delete account removes that game account and its progress and cloud saves. Apple authorization may be required to finish deletion. Deleted progress cannot be recovered. An unrevoked non-consumable pack can be restored after recreating a KVINT account with the same Apple identity and purchasing App Store account. Deleting the app alone leaves the server account in place.

Reminders and privacy

Daily reminders are optional local notifications. Manage them in Settings or iOS. See the privacy policy for accounts, diagnostics, support reports and retention.